When an email does not arrive from our boutique, please check this.
In the following cases, you may not receive the email from our boutique.
case1.Sorted to junk/spam mail folder.
Email from our boutique may be identified as spam by the spam prevention function of your email or security software, which may be automatically sorted into spam folder etc.
We apologize for the inconvenience, but please also check the received mail in the spam/junk mail folder.
case2.The domain is specified.
If the customer is set to receive specified domains as a countermeasure against unsolicited emails due to security settings, the emails may not arrive accordingly.
We apologize for the inconvenience, but please kindly adjust your settings so that you can receive emails from our boutique.
case3.The address you entered is incorrect.
In the unlikely event that the email address you entered is incorrect, we will not be able to send you an email.
Please confirm the email address you entered again before sending.
case4.Other than the above mentioned
If none of the above applies and you do not receive the email, please contact us by phone or Whatsapp as below.